Hospitality Management Services for Hotels

Revenue Management

Regional Managers work with the Director of marketing and the property manager to develop revenue management strategies specific to the property size, location and market.

• Market segmentation
• Price positioning by determining property’s market position
• Channel distribution
• Forecasting
• Property Management System set up for rate strategies

Vendor Relations

• Group pricing
• Price negotiations
• Price and quality research

Best Practices

• Hiring
• Policies and procedures
• Standard operating procedures

Training/Development

• Attract and retain qualified employees
• Tailored Training programs for each position
• Continual relationship with the NDSU Hospitality Management Program

Risk Management

• Implement risk management and safety initiative
• Provide OSHA certified safety training
• Conduct property audits of risk management
• Implement self-audit procedures

Direct Property Assistance

We pride ourselves on the accessibility of our corporate staff to our owners and property staff.

• Regional Managers are very hands on with a rigorous visitation schedule
• Assistance and planning to attain excellent quality assurance scores and standards
• Benchmarking property performance in the market, to similar properties in our company and compared to the property itself.
• Diligently monitoring financial operational costs
• Annual creation of a month by month revenue and expense budget

Human Relations

• Dedicated to attracting, hiring, training and retaining quality staff who embraces the hotel’s vision and values
• Provide policies and procedures for all areas of HR including: hiring, disciplining and terminating employees
• Provide preferred pricing and expertise in health, dental, life, short-term disability and supplemental heath insurance
• Administration and generation of personnel policies and procedures
• Production of associate manuals with related forms
• Support and guidance for unemployment hearings
• Support for regulatory compliances with state and federal government