Hospitality Management
Revenue Management
District Directors work with the Director of Revenue Management and the property manager to develop revenue management strategies specific to the property size, location and market.
- Market segmentation
- Price positioning by determining property's market position
- Channel distribution
- Forecasting
- Property Management System set up for rate strategies
Vendor Relations
- Group pricing
- Price negotiations
- Price and quality research
Best Practices
- Hiring
- Policies and procedures
- Standard operating procedures
Training/Development
- Attract and retain qualified employees
- Tailored Training programs for each position
- Continual relationship with the NDSU Hospitality Management Program
Risk Management
- Implement risk management and safety initiative
- Provide OSHA certified safety training
- Conduct property audits of risk management
- Implement self-audit procedures
Direct Property Assistance
We pride ourselves on the accessibility of our corporate staff to our owners and property staff.
- District Directors are very hands on with a rigorous visitation schedule
- Assistance and planning to attain excellent quality assurance scores and standards
- Benchmarking property performance in the market, to similar properties in our company and compared to the property itself.
- Diligently monitoring financial operational costs
- Annual creation of a month by month revenue and expense budget
Human Resources
- Dedicated to attracting, hiring, training and retaining quality staff who embraces the hotel's vision and values
- Provide policies and procedures for all areas of HR including: hiring, disciplining and terminating employees
- Provide preferred pricing and expertise in health, dental, life, short-term disability and supplemental heath insurance
- Administration and generation of personnel policies and procedures
- Production of associate manuals with related forms
- Support and guidance for unemployment hearings
- Support for regulatory compliance with state and federal government